Teslonic UK Return Policy

Our Commitment to Customer Satisfaction

 

At Teslonic UK, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your car accessory, we offer a hassle-free return policy that allows you to shop with confidence.

 

Eligibility for Returns

• Timeframe: You may return eligible items within 30 days of the original purchase date.

• Product Condition: Returned items must be in new, unused condition with all original packaging and tags attached. Items showing signs of wear, installation, or use may be subject to a restocking fee or may not be eligible for return.

• Proof of Purchase: A valid order number or receipt is required for all returns.

​

Acceptable Reasons for Returns

• Damaged or Defective Items: If your item arrived damaged or defective, please get in touch with our customer support team immediately for assistance.

• Incorrect Item Received: We apologise for the error if you received the wrong item. Contact us to arrange for the correct item to be shipped to you.

• Change of Mind: You are welcome to return an item if you change your mind. However, please note that return shipping costs will be your responsibility (unless the return is due to our error).

​

Restocking Fees

• A 15% restocking fee may be applied to returns of items that are not in new, unused condition or are missing original packaging.

• No restocking fee will be charged for returns due to damage, defects, or incorrect items received.

​

Return Shipping Costs

• Our Error: If the return is due to our error (e.g., damaged item, wrong item shipped), we will provide a prepaid return shipping label.

• Customer Preference: If you are returning an item due to a change of mind, you are responsible for the return shipping costs.

​

Refunds and Exchanges

• Refunds: Once your returned item is received and inspected, a refund will be issued to the original payment method within seven business days.

• Exchanges: If you would like to exchange an item for a different product, please contact our customer support team to initiate the exchange process.

​

How to Initiate a Return

1. Contact Customer Support: Email our customer support team at info@teslonic.co.uk to request a return authorisation. Please provide your order number and reason for the return.

2. Pack Your Return: Carefully repackage the item in its original packaging, including all accessories and documentation.

3. Ship Your Return: If you are responsible for return shipping costs, you may choose your preferred shipping carrier. If we provide a prepaid label, we will email it to you. Please ensure the package is securely sealed and adequately insured.

4. Provide Tracking Information: Once your return has been shipped, please provide us with the tracking number so we can monitor its progress.

​

Contact Us

If you have any questions about our return policy, please don't hesitate to contact our customer support team at info@teslonic.co.uk or by phone at +44 7778 200428.

​

Thank You

Thank you for shopping at Teslonic UK! We appreciate your business and strive to provide you with the best possible shopping experience.