Limited Warranty Policy

Effective Date: 2024-11-17

 

This Limited Warranty Policy applies to products purchased from Teslonic UK ("we," "us," or "our") through our website www.teslonic.co.uk (the "Site"). By purchasing a product from us, you agree to the terms and conditions of this warranty.

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1. Warranty Coverage

• Duration: We offer a [Insert Warranty Duration, e.g., 1 year, 2 years] warranty from the date of purchase on all products sold on our Site unless otherwise specified.

• Scope: This warranty covers defects in materials and workmanship under normal use.

• What is Covered:

  • Manufacturing defects

  • Faulty materials

  • Workmanship errors that affect the functionality of the product

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2. Exclusions

This warranty does not cover:

• Normal wear and tear, including cosmetic damage, scratches, dents, and fading.

• Damage caused by misuse, neglect, or accidents, Such as improper installation, unauthorized modifications, or exposure to extreme conditions.

• Products purchased from unauthorized resellers: This warranty is only valid for products purchased directly from Teslonic UK through our Site.

• Software or digital products: Unless otherwise specified, software and digital products are subject to their own separate warranty terms.

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3. Making a Warranty Claim

To make a warranty claim, please follow these steps:

• Contact Customer Support: Contact our customer support team at [Insert Contact Email or Phone Number] within the warranty period.

• Provide Proof of Purchase: You should be prepared to provide your order number or a copy of your receipt as proof of purchase.

• Describe the Issue: Clearly describe the defect or issue you are experiencing with the product.

• Follow Instructions: Our customer support team will provide instructions on how to proceed with your warranty claim, which may include providing photos or videos of the defective product or returning the product for inspection.

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4. Teslonic UK's Responsibilities

If a valid warranty claim is received, we will, at our discretion:

• Repair the product: We will repair the defective product free of charge.

• Replace the product: If repair is not possible or cost-effective, we will replace the product with a new or refurbished equivalent.

• Issue a refund: In certain cases, we may issue a full or partial refund for the product's purchase price.

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5. Customer Responsibilities

• Proper Use: You are responsible for using the product in accordance with the provided instructions and for reasonable care and maintenance.

• Shipping Costs: You are responsible for the cost of shipping the product to us for warranty inspection or repair. We will cover the cost of return shipping to you.

• Data Backup: Before returning any product for repair or replacement, you are responsible for backing up any data stored on the product, as we are not liable for any data loss.

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6. Disclaimer

This Limited Warranty is the only warranty provided by Teslonic UK. We make no other express warranties, and all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this Limited Warranty. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use our products.

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7. Governing Law

This Limited Warranty Policy is governed by the laws of England and Wales.

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8. Contact Us

If you have any questions about this Limited Warranty Policy, please get in touch with us at info@teslonic.co.uk.